Whether You are a small , medium or large business; you have one or multiple locations ; or you have mobile or remote employees; Let us help you choose the perfectly matching UC solution for you .
Smart Gate Innovations has been Incorporated since 2013 in RAK ICC / UAE as a Leading Provider of Information Technology
( IT ) & Telecommunications ( TELCO )
services & products .
Gatemart™ iS one of SGI trademarks under which SGI has been operating as a leading player in the global wholesale voice market, delivering a full range of reliable, secure, cost-effective, and highly-customizable routing and termination solutions for International Voice & SMS Traffic utilizing an extensive global network of direct as well as indirect routes toward any mobile
or fixed operator worldwide .
In 2018 , SGI elected to embark on launching its own retail brand Telemore dot Net with its main focus on empowering both consumers and businesses with a robust portfolio of smart, secure, and sustainable solutions covering the areas of Voice & Collaboration, Networking, Internet of Things, Datacenter & Cloud industry and Software As a Service (SaaS).
Enterprises all over the world are moving toward unifying formerly separate modes of communication into a single, combined user experience .
What Role does SGI play in business
unified communication
( UC ) space ?
Cloud Voice & Collaboration
We bring voice, video, instant messaging, and data all together in a unified collaboration experience that helps your teams to interact easily, coordinate tasks and share information more efficiently at any time, whether they’re in the office or on the move .
Integrating communications and collaboration capabilities across the business will potentially enhance the mobility of your workforce and increase productivity and efficiency of your business operations
Click here to learn more.
Gradual Transition to the cloud
Whether you elect to retain and continue to leverage your existing communications infrastructure investments while modernizing your
communications tools to support the modern way of working and collaborating as well as interacting with customers OR to migrate gradually from legacy systems toward modern cloud based UC&C solutions ; At SGi we can lead businesses to modernization while preserving their existing on-premises infrastructure investments .
Click here to learn more.
Stay connected with prospects & customers
Make your software, website,
or application send out relevant and perfectly crafted messages and notifications to clients with our APIs on the most popular channels , including SMS WhatsApp Messenger Viber MMS RCS.
With SGi Messaging API , you can automatically send text messages to customers based on current activities.
For instance, to confirm refunds have been processed, to notify changes in delivery times, or to send sales announcement reminders. This can demonstrate a business responsiveness to customer needs and keeps communications well established.
Click here to learn more.
Take advantage of our attractive products & services portfolio
backed by our leading Platforms, extensive international
voice network and highly experienced teams
Improve collaboration and be more available to your customers while enjoying clear & highly secure voice calls to any mobile phone or landline around the world along with great savings of over 50% when compared to traditional fixed & mobile network operators.
When integrated with any of our enterprise SIP Trunking and UC Solutions , you will get benefit of :
Wherever you or your clients, business partners … are ,
Every call is just a local call for both of you .
Do you have customers and business partners outside of your own country? Then simply get a virtual telephone number in a country of your choice and allow your customers to call you at a cheap local rate.
Make it easy for customers, coworkers and business partners in other countries to call your business and avoid international charges with an international company number.
By utilizing SGI virtual telephone number solutions you can now extend your worldwide presence within just a few minutes.
Provisioning virtual numbers in the same market as your users to send or receive text messages and phone calls increase your sales and improve your customer service offering.
By choosing from more than 85 countries worldwide creating a new local presence couldn't be easier.
Prior to provisioning, our numbers are rigorously tested and screened to confirm their capabilities and functionality.
Furthermore you can use SGI virtual number as your dedicated WhatsApp Business number
The right telecommunications equipments can help you get the most value out of your voice and data services.
That's why SGI looks at all of your business needs before providing the perfect combination of business communication equipments, services and local support to help your business grow. And you'll get it all from one company with support that doesn't end with installation.
Improve your voice service with equipment tailored to your business. From a wide range of IP based facilities i.e. IP-based PBX , IP phones, WIFI Phone , VOIP Gateways , GSM gateways ….. SGI offers communication solutions to meet your business needs.
We've partnered with the best in the business — names like Yealink, Cisco, Poly , Grandstream, Ericsson , Panasonic -- so there's no doubt you're getting the best technology at the best value.
Whether your business needs simple data routing and switching solutions or complex wireless solutions with data security plans, SGI consultants are here to help.
Enterprises of all kinds are dealing with two main challenges in their quest to get as meaningful as possible into the question of jumping on the Unified Communications & Collaboration Bandwagon. First, they’re trying to save money in an era when just about every business is tightening its belt. Second, they’re trying to figure out how to address the difficulties associated with UC&C migration journey which can be painful and disruptive.
In some cases smooth transition may prove unattainable , requiring significant re-engineering efforts.
Its primarily due to the complexity of the existing traditional infrastructures which often operate on a mix of
old and new technologies . As is well known , Enterprises thinking of making the move are already managing and operating their own on-premises legacy platforms such as traditional phone systems, contact center solutions; and other back-end systems,
such as CRM, ERP, or workforce management platforms .
Furthermore, data integrity and during the migration of large amount of historical data stored on-premises to the cloud cannot be overlooked .
At SGI we help customers achieve a seamless and secure migration and take advantage of the latest UCaaS and CCaaS innovations by conducting a thorough assessment of your existing hardware, software, and network capabilities; establishing objectives for what you want to achieve with your UC infrastructure; and finally comes the carful planning planning and execution .
SGI has the right Unified Communications & Collbaoration solutions that will perfectly align with your business needs, size, and industry , considering factors like scalability, compatibility with existing systems, and intuitive experience.
What if complexity could be replaced by simplicity ?
That’s the promise of UC&C.
Unified Communications & Collaboration solutions – or simply, UC&C – converge today's highly diversified communication channels and collaboration methods into a single intuitive interface.
SGI UCCaaS, our hosted and managed UC&C service
Teams can connect and communicate from virtually anywhere on nearly any device ; be it a smartphone, tablet, desktop, laptop, or any other device in a unified environment.
When the solution is delivered from the cloud – referred to as UC&C as a service (UCCaaS) , it typically frees up capital because companies don’t need to make investments in complex communications infrastructure.
SGI UCCaaS allows for direct integrations with third-party Collaboration & Customer Service platforms from different vendors, such as Salesforce, FIVE9, Microsoft Teams, Zendesk, and more to automate workflows and boost productivity.
Click here to learn more.
SIP Trunking is an essential step toward cloud transformation. SIP Trunking solutions are highly recommended for Enterprises looking for gradual migration from Legacy communication systems toward modern UC&C solution .
With SIP Trunking , Great cost savings can be achieved in numerous ways: consolidation of trunks; elimination of intra-company calling charges ,and lower voice bills for international calls; CAPEX and OPEX savings made possible through
he virtual nature of the service; and business productivity derived from UC applications .
SIP Trunks are purely Internet-based and requires no investment in hardware or separate lines. All that is needed is an Internet connection, an existing phone system or unified communications platform, and the right provider. Without a capital investment, implementing a SIP Trunking solution can result in cost savings from the first monthly bill.
SIP Trunking empowers employees to stay connected from anywhere with an internet connection. They can use their smartphones, laptops, or softphones to make and receive calls, enhancing productivity and fostering a flexible work environment
With SIP Trunking, it is possible to easily scale in line with your business needs, and even enter new markets before committing to a physical presence, by establishing a virtual presence there . SGi give you a local presence in multiple countries via International Company Numbers.
From SMS to WhatsApp to RCS, SGi API lets you send branded messages
to hundreds, thousands, or even millions of people in no time.
Help keep your clients on track with well-timed, targeted texts and enable
them to confirm or reschedule on their preferred messaging
and social platforms
Send your most loyal customers exclusive, limited-time deals.
Poll your customers about important issues.
Verify your users' identities by activating 2FA and delivering one-time
PIN ( OTP ) anywhere in the world in seconds .
Get detailed messaging results with timestamps, delivery status,
price and error states.
PROJECTS COMPLeTED
ONGOING PROJECTS
TEAM MEMBERS
HAPPY CLIENTS
Innovative Wholesale Voice & SMS solutions for
Carriers, Operators, ITSPs, and OTT players
with an optimum Price – Quality Ratio
Get tailored answers to your routing needs, whether you are looking to route international voice traffic, extend your services to new destinations or ensure sufficient back-up capacity on existing routes.
Operating a Carrier-Grade Class-4 routing and switching infrastructure, geographically distributed in Montreal , New York and London with an extensive global network of direct routes to approximately 16 countries and direct interconnections with more than 48 operators, 8 global Tier 1 & regional Tier 2 Carriers enable SGi to deliver a full range of routing and termination solutions for international voice traffic.
Focus more on your core business with SGi outsourcing solutions.
In a consolidating international voice market, you might find it difficult to keep this part of your operations in-house. SGi has the required size and outstanding expertise to develop and implement scalable, high-quality international voice outsourcing solutions according to your individual needs .
SGi Mobile Hubbing solution is especially designed for the needs of mobile operators. Enjoy all the mobile services you require and expect the best quality at a stable price level .
Our solutions includes end-to-end calling line identification (CLI) guaranteed transmission, access to web-based tools for quality monitoring in real time.
We make sure that all traffic is sent over the highest-quality routes, such as our own direct routes as wells our top Tier 1 transit partners. These features are combined with a state-of-the-art customer care and quality monitoring to ensure the very best conveyance of your subscribers’ calls.
SGi Global SMS provides a ready-made, one-stop-shop portfolio of international SMS connectivity, doing away with the need to sign and manage hundreds of individual SMS roaming agreements. Having access to more than 700 mobile networks worldwide, SGi Global SMS service which is fully GSMA compliant hubbing solution IMT, can offer new and existing ITSPs & Operators massive global reach with one interface, one contract and one bill.
Quick answers about tailored UCCaaS options
Unified Communications & Collaboration as a Service (UCCaaS) is a cloud-based communication platform that integrates various communication and collaboration tools into a unified solution. It combines services such as voice, video conferencing, messaging, presence, and file sharing to streamline communication within an organization.
SGI natively integrates it’s UCcaaS solution with both Microsoft Teams and Cisco Webex.
SGI UCCaaS integrates communication services into a single cloud-based platform, accessible through the internet. It utilizes VoIP (Voice over Internet Protocol) technology to deliver voice and video calls, along with other collaborative tools, to users on a subscription-based model.
Key features of SGI UCCaaS include:
Benefits of UCCaaS include increased productivity, cost savings, enhanced collaboration, flexibility for remote work, improved customer service, scalability, reduced maintenance efforts, and a more efficient communication infrastructure.
SGI UCCaaS is suitable for businesses of all mid-size enterprises and various industries, including healthcare, finance, banking, insurance, manufacturing, retail, software technologies, professional services and more.
If you are a decision maker looking for any one of the below, SGI can help :
SGI UCCaaS supports a wide range of communication channels, including voice calls, video calls, instant messaging, emails, SMS, audio and video conferencing, voicemail, fax, and collaboration through file sharing and screen sharing.
Yes, our UCCaaS provides integration capabilities with popular business applications such as Microsoft Teams and Webex enhancing workflow efficiency and productivity.
Our UCCaaS solution is offered on a subscription-based pricing model, per user per month. We offer a Webex UCaaS solution and Microsoft Teams UCaaS solution. Our Microsoft Teams & Webex UCaaS solution starts at $5.57 per user per month. Click here to see a more in depth breakdown of our UCCaaS offerings.
We currently do have a free trial or demo available for UCCaaS.
We offer 24x7x365 support for our UCCaaS customers. We provide tailored support and service from the first appointment to post implementation, at no additional cost.
Yes, SGI UCCaaS is highly suitable for a remote workforce as it provides the necessary communication and collaboration tools accessible from anywhere, on any device with an internet connection.
SGI UCCaaS delivers HD Audio Calling, continuously monitoring and managing network performance to maintain optimal call quality. We optimize our networks and employ quality of service (QoS) measures to ensure high-quality voice and video calls.
Some of the common problems UCCaaS can help solve are :
Yes, SGI supports Teams and non-Teams users.
Microsoft calling plans provide zero support, limited PBX features and a low network uptime. Choosing SGI would mean 24x7x365 support and service (at no additional cost), better network uptime and advanced features such as Receptionist app, compliant Call Recording, business SMS, and much more.
Microsoft Direct | SGI |
| Microsoft's calling plan is $12 for Domestic and an additional $12 for international (even if 1 call is made) | SGI entry point is $7.95, not including volume discounts, international calling is billed on a per-second basis |
| Microsoft only offers 99.9% Service Level Agreement (SLA) | SGI has a 99.99% SLA, but consistently delivers 99.999% availability and uptime |
| Microsoft does not provide customer service | SGI offers 24/7/365 customer service |
| Microsoft has a limited feature set that cannot be upgraded | SGI offers enterprise-level features included multi-level auto attendants, call recording, contact center, CRM integration, receptionist, IVR and analog points for fax, overhead paging |
| Microsoft is not a service provider – they are the world's largest software provider | SGI is a service provider which includes support, service delivery, account management, and training |
| Microsoft can deliver a unified invoice for O365 and Microsoft voice | SGI can deliver the same |
Yes, we offer Cloud Fax
SGI 100% cloud based solution allows you to:
Yes, we offer Call Recording with Voice AI. With SGI AI-enriched call recording platform, businesses can record 100% of calls, chats and videos, replay recordings and reveal crucial insights from any and every conversation, all in a simplified, automated and compliant manner. Click here to learn more.
Yes, we offer SMS. Evolve IP differentiates itself from other providers by offering business SMS integrated directly into Microsoft Teams. This enables users to take advantage of the speed and convenience of business SMS messaging texting while providing the oversight and security required by enterprise businesses. Click here to learn more about our SMS features.
Choosing between Microsoft Teams Direct Routing and Cisco Webex for UCCaaS depends on your specific business needs and requirements. Both platforms offer a comprehensive suite of unified communications and collaboration (UC&C) features, but they have different strengths and weaknesses.
Yes, we do. Whether you are a business looking for two-way calling capabilities for your international users, or a customer looking to deploy Microsoft Teams Voice throughout your organization, SGI can deliver Teams enabled voice services and collaboration features to your remote offices and users around the world. To learn more about our international support click here.
Yes, unlike other vendors, SGI supports existing SIP handsets with Teams. To learn more, click here.
Via a Call Quality Dashboard that provides layers of information in relation to call quality.
Yes, we do.
There are four ways to deploy Microsoft Teams with Voice:
The deployment process goes through the following steps highlighted in the table below. Click here to learn more.
In the unlikely event that Microsoft Teams is unreachable, businesses can continue to make and receive calls by leveraging SGI voice continuity capabilities and 24x7 support. Click here to learn more.
Yes, UCCaaS solutions often offer customization options, allowing businesses to tailor the platform to their unique communication and collaboration requirements, including branding, feature selection, and integration preferences.
Business moves fast .You need to move faster . One way to stay as flexible as possible while getting the convenience, control, and confidence to run your business is the My SGi Control Center .
My SGi Control Center lets you efficiently manage your complex business data & voice solutions. With its feature-rich dashboard homepage, My Sgi portal helps you place new service orders , make service changes, easily manage trouble tickets , analyze traffic , get real time calls and trunk statistics , pay bills, supervise users access your organization , generate all kinds of reports and much more….
All online … All in one place .
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SGI International Voice infrastructure can reliably deliver with a high-level of quality and security both Voice & SMS traffic destined toward any Fixed or Mobile network worldwide .
